SERVICE AGREEMENT
This Service Agreement ("Agreement") is entered into by and between IVHOVT LIMITED, trading as Unicorn / Unicorn Domain Services, a company registered in England and Wales under company number [insert], with its registered address at [insert address] ("Service Provider"), and any individual or legal entity ordering, receiving, or using any service provided by Unicorn ("Client" or "User"). Collectively, the Service Provider and the Client are referred to as the “Parties”.
1. PURPOSE OF THE AGREEMENT
This Agreement sets out the terms and conditions under which the Service Provider shall deliver digital services to the Client, and defines the mutual rights and obligations of the Parties.
2. COMMENCEMENT AND DURATION
This Agreement comes into force when the Client places an order on the Service Provider’s platform and:
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(i) makes payment via the available methods (online payment or bank transfer), or
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(ii) commits to a fixed service term (monthly, quarterly, semi-annually, annually, biennially, triennially) and undertakes to pay accordingly.
This Agreement terminates automatically upon the expiration of the service period and full payment of all outstanding obligations by the Client.
3. SERVICES COVERED
By accepting this Agreement, the Client agrees to receive services such as HOSTING, RESELLER ACCOUNTS, VIRTUAL SERVERS, DEDICATED SERVERS, MAIL SERVERS, IP ADDRESSES, and other similar digital infrastructure services.
The Client confirms that they have received full pre-contractual information about the services, including specifications, pricing, VAT, and payment terms electronically, and accepts these terms.
4. SERVICE DELIVERY
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Physical servers delivered by the Client shall be hosted in cabinets owned by the Service Provider.
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All service credentials shall be delivered to the Client’s registered email address on www.unicorndomain.net.
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The Client is solely responsible for the accuracy of their contact information.
5. OBLIGATIONS OF THE SERVICE PROVIDER
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No service shall be activated before payment is received.
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A service is considered delivered once login credentials are emailed to the Client.
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The Service Provider is not liable for damages arising from incorrect contact details.
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Technical support is provided only through the official support ticket system on www.unicorndomain.net and is limited to services directly provided by the Service Provider.
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Third-party software installations or configurations fall outside standard support unless a Managed Server Service is subscribed to.
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The Service Provider is not responsible for interruptions due to infrastructure failure, maintenance, hardware issues, or force majeure.
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Backup services are included only in HOSTING and RESELLER packages. The Client is responsible for backups in VIRTUAL or DEDICATED SERVER services.
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Unless a separate backup service is purchased, the Service Provider shall not be liable for any data loss.
6. CLIENT'S OBLIGATIONS
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By entering this Agreement, the Client consents to the processing of their personal data in accordance with the UK GDPR and the Data Protection Act 2018. Required data includes: full name, contact information, address, and, for business clients, VAT details.
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The Client agrees to comply with the Service Provider’s “Terms of Use” as published on the official website.
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The Client accepts full responsibility for the legality and security of any third-party content or software they install or host.
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The Service Provider shall not be held responsible for any illegal content, malicious software, or third-party actions hosted under the Client’s account.
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In such cases, the Service Provider reserves the right to suspend or terminate services without prior notice.
7. FEES, PAYMENTS AND REFUND POLICY
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All services must be prepaid via www.unicorndomain.net or to the designated bank accounts.
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In case of late payment, the Service Provider may issue a formal request for payment.
Interest may be charged at the statutory rate or 10%, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
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All legal and administrative costs associated with debt recovery, including court fees and solicitor fees, shall be borne by the Client.
7.1 REFUNDS
Refunds are available only if:
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No external changes or tampering were made by the Client, and
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The refund request is submitted within 10 business days from the date of service delivery.
Non-refundable services include:
Once activated or delivered, these services are non-refundable under any circumstances.
8. GOVERNING LAW AND JURISDICTION
This Agreement shall be governed by and interpreted in accordance with the laws of England and Wales.
The Parties irrevocably agree that the courts of England shall have exclusive jurisdiction to resolve any dispute or claim arising from this Agreement.
9. LIMITATION OF LIABILITY
The Service Provider shall not be liable for any direct, indirect, incidental, special, or consequential damages, including but not limited to data loss, loss of revenue, or business interruption.
The Service Provider’s total liability under this Agreement shall not exceed the amount paid by the Client for the services in question.
10. FORCE MAJEURE
Neither Party shall be liable for failure or delay in fulfilling obligations due to events beyond their reasonable control, including but not limited to natural disasters, fires, pandemics, cyberattacks, government actions, or infrastructure failures. Obligations are suspended during such force majeure events, and no damages can be claimed.
11. ENTIRE AGREEMENT AND AMENDMENTS
This Agreement constitutes the entire understanding between the Parties and supersedes all prior agreements, whether oral or written.
The Service Provider reserves the right to amend the Agreement. All amendments shall be published on www.unicorndomain.net and shall become effective upon publication.
12. WAIVER AND SEVERABILITY
Failure by either Party to enforce any provision shall not constitut
If any part of this Agreement is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.
